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"How can it be good for America to have all these Indians
doing our white-collar jobs?" Thomas Friedman asked 24/7's founder, S.
Nagarajan. Well, he answered patiently, "look around this office." All the
computers are from Compaq. The basic software is from Microsoft. The phones
are from Lucent. The air-conditioning is by Carrier, and even the bottled
water is by Coke……………"It's unfair that you want all your products marketed
globally," argues Mr. Kulkarni, "but you don't want any jobs to go."
He's right. Which is why we must design the right public policies to keep
America competitive……..Because beneath the surface, what's going around is
also coming around. Even an Indian cartoon company isn't just taking American
jobs, it's also making them.
What Goes Around . . .
http://www.nytimes.com/2004/02/26/opinion/26FRIE.html?th
By THOMAS L. FRIEDMAN
Published: February 26, 2004I've
been in India for only a few days and I am already thinking about
reincarnation. In my next life, I want to be a demagogue.
Yes, I want to be able to huff and puff about complex issues — like
outsourcing of jobs to India — without any reference to reality.
Unfortunately, in this life, I'm stuck in the body of a reporter/columnist.
So when I came to the 24/7 Customer call center in Bangalore to observe
hundreds of Indian young people doing service jobs via long distance —
answering the phones for U.S. firms, providing technical support for U.S.
computer giants or selling credit cards for global banks — I was prepared to
denounce the whole thing. "How can it be good for America to have all these
Indians doing our white-collar jobs?" I asked 24/7's founder, S. Nagarajan.
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